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 Fox On The River, Thames Ditton, Surrey

 

Fox On The River
Queens Rd
Thames Ditton
Surrey
KT7 0QY

Contact:Unknown
Tel: 020 8339 1111
See Map

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N Reynolds
Customer always right?
Visited the fox on the river, thames ditton, surrey, today for lunch........ have been there several times before, always been good food,nice friendly and efficient service; lovely view of river. The food today, even though we chose to have the Lighter meals, as we were going out for dinner tonight, and only coffee to drink. Firstly the coffee was cold and these were quickly changed with no charge for slightly hotter ones, however when the food server asked us whether the food was alright, we said no. What was wrong, he took it away, and promptly fetched the Manager, who did not apologise- just said as far as he was concerned it was all ok and fresh today. He suggested that we not come back again and gave us a partial refund as we had had the coffees and I had eaten all my chips (the hottest and most presentable of everything). I noticed that they are closing next week for two weeks for refurbishment; are they going to change the Manager/Landlord in the process, if this is his attitude? What happened to the old cliche 'the Customer is always right'. Needless to say we will not be going back in a hurry! Would it be possible to let me know what chain they belong to so that I can write to the appropriate person in complaint thank you Mr N. Reynolds.
Saturday, March 6, 2004
Rating: No rosettes

Fox on River
Best pub in Surrey (for views)
This is the place to chill on the terrace and watch the world go by. Enjoy the cheap food and the over-priced beer. Perfect in Summer or Winter. Say hello to Grumpy George the Landlord and head down to the river to feed the geese. Fabulous sunsets and views of Hampton Court palace in the distance. Arrive early on a Sunday as they Don't take bookings.
Friday, April 18, 2003
Rating: rosettes

 
 
Contact us
 

Fox On The River
Queens Rd
Thames Ditton
Surrey
KT7 0QY

Contact:Unknown
Tel: 020 8339 1111
See Map

 



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