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 Turf Lodge, Cannock, Staffordshire


Turf Lodge
Watling St
WS11 3ND

Tel: 01543 373292
See Map

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Whats on Guide
See what our visitors say
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John Clarke
Update on my last message
I have now received an e mail about my complaint, apologizing about the meal.
I rang the manager, apparently it was the deputy manager that I had complained to on the night.
He has now offered us a free meal.
We will see how it goes.
Friday, March 22, 2013
Rating: No rosettes

John Clarke
Don't Go There!!!!!

My wife and I went for a Carvery last week, we had a coupon for the carvery and soup or ice cream for 12-50.
We chose the beef which was very nice, moving along the counter we came to the vegetables, dried pea's, cold cauliflower and cheese, mashed potatoes that were like glue, we had to vigorously shake the serving spoon to get it off the spoon and on to our plate. Then we came to the roast potatoes, roast potatoes more like cremated potatoes, they were burnt black like lumps of coal. I put two of them on my plate and sat down.
After attempting to cut through the leather like skins I called a waitress over, she said that she would try and get some more roast potatoes for us. After waiting for a quarter of an hour her told us some were now ready, but by this time our meals were cold.
I asked to see the manager.
The waitress picked our plates up and went to walk away with them, I asked her to leave them on the table so that the manager could see them, but she still took them into the kitchen saying that he could see them in there.
When the manager arrived we told he about the meal and in particular the roast potatoes. He asked me if I was refusing to pay for the meal. I told him to go into the kitchen, look at our meals and tell us what the meal was worth. At that the waitress said that the meals had been throw away.
He said, You can have the ice creams for nothing and walked away.
As I've already said we had a voucher for 12-50, we were charged 9-18, a saving of 3-32 for a meal that was thrown away and a ruined night.
I sent an e mail to Toby Carvery's complaining but have received NO REPLY
Thursday, March 21, 2013
Rating: No rosettes

lynne gill
We were regular visitors to the turf until about 8 months ago when the meat was not good. We were told that everybody was complaining that day about the meat and it was out of their control as their meat supplier had been changed. We visited about 3 months ago thinking that if everyone complained they may have gone back to the original meat supplier......unfortunatey this was not the case. Today we have again visited the turf for sunday lunch only to be carved up large amounts of grissle and fat in the beef. I complained.....again I was told the same story that the meat supplier had been changed and everyone was complaining and that there is nothing they could do. The carvery is 9.45 which is expensive when the meat being carved is of a cheap cut. When are they going to realise that it's easy to loose customers but very hard to get customers back.......or do they note care.
Sunday, October 16, 2011
Rating: No rosettes

Sue Price
Love it
I love eating at The Turf Toby Carvery. I have been several times and always come away happy. Meat is delicious, staff very pleasant and helpful.
Friday, October 14, 2011
Rating: rosettes

john webster
breakfast. (so called).
took my son for a full english breakfast. arrived at 10 am.chef brought out bacon and dissapeared. beans were burnt dry,black pudding you could use to fill holes in tarmac with,we had 3 small button mushrooms each,hash browns were burnt rock solid. there was no staff to help out,only a cleaner. eventually ordered a coffee £1.95 and cold. we waited at the grill to ask about fried eggs,i think lord lucan might have turned up first. bit the bullet and sat down with what we had . lo and behold..the chef is standing up the bar with a steaming hot cup of coffee..you will not be seeing me in there again..thank god the hussey arms has re opened..
Friday, September 23, 2011
Rating: No rosettes

The staff realy have no idea how to work as a team.too many chiefs and there are too many staff in the day when its quiet and so little staff when its busy.when i went there was only one girl on the bar who was very competant but had no help from any one else.she seemed to be doing everything,collecting glasses from out side fetching food as well as running the bar single handed .how can such a well known company get it so wrong.its a joke. That was the beginning of august 2011 .:-(
Thursday, April 28, 2011
Rating: rosettes

Sunday, August 15, 2010
Rating: rosettes

last week i had drinks with a friend in a calm happy atmosphere.. the staff where well presented pleasant an seemed happy.. i would def recommend this pub..there meals are always tasty and filling.. xx
Sunday, August 15, 2010
Rating: No rosettes

great grub
i think things must have changed agin since some of these comments as i've only started going to the turf recently and the staff and restaurant manager have always been friendly and helpful; they'll take your name if no tables free and then come and call you, and the food it great
Wednesday, July 14, 2010
Rating: rosettes

Diane Yates
mmm. the food was good but the service was abisma
The Manager had walked out on his staff, the assistant manager was upstairs and the staff were falling out in front of the customers, thats when they were around. I waited 20 minutes for drinks and could have walked out without paying, but I stayed to complain instead, what a shame because the food was really good, it just needs a decent manager and a team that works together. There was one member of staff who didn't offend us and was polite and welcoming, perhaps they could do with an away day.
Monday, April 26, 2010
Rating: rosettes

Anna Guest
Warm, Friendly & Relaxing
The Turf Pub on the A5 is now a Toby Carvery. Good food, lots of choices of veg all fresh and hot.
Every night after 7pm they have specials added to the carvery menu (eg.. peppered beef) as well as the usual turkey, ham and beef.
Good sized resturant, on the button staff who are friendly and professional.
The bar area is usually busy but not packed so you can always find a table if you just want a drink.
A great all round family friendly pub.
Friday, January 8, 2010
Rating: rosettes

Mark Green
Where do i start ,

Well being a regular patron of the turf for sometime it used to be a great place with good food and beer to boot , but alas like all good things they come to an end. New management rolls in and the cost cutting money belt tightening begins . Watered down beer , cold food smaller portions to name but a few , not to mention the foreign object a friend found in his food !!!!! That just being the start of it its obvious the new manager is a young keen go getter with the arrogant attitude to match , i have never in all my days of drinking in pubs and restaurants been spoken to in such a rude manner by such a power seeking fool ( obviously his first pub ) , I know in life we all have targets to meet and profits to make but it comes to something when all the above mentioned are taken into account and you drive all your long standing patrons away . This man ( although only just ) has no people skils whatsoever and certainly cant run a fine establishment that was once the turf lodge.

Onwards and upwards though for good food and proper ales and service with a smile the Wheatsheaf in Cannock is the place to go trust me all the other locals seem to have !!!!
Monday, January 5, 2009
Rating: No rosettes

Andy Edwards
New Management
I much preferred the old management. I used to be a regular visitor of this pub but since the new management has taken over the tables aren't cleaned nowhere near enough. My last meal there the lettuce was brown and i was told they ran out of fresh salad, so instead I received left overs. And my friend also found a worm in his mash!

Very poor experience with this pub unfortunately and I shall not be returning.
Saturday, January 3, 2009
Rating: rosettes

Thomas P
New Managerment
the turf was a good pub under old management now it just seems to have gone down the drain since its been taken over by a new manager, as said they don't seem to like kids and some of the remarks from the manager are just not called for. I for one will never pay money to go there ever again, its a shame as it ust to be a nice and friendly pub
Saturday, January 3, 2009
Rating: rosettes

Anthony Hayward
new management
sorry i have to write this but have to agree with david white house
i found the staff very un welcoming
and arragent especailly the manager also managed to speak to some locals while i was there as i would of liked to take my family but as of now id rather go to the ORBITAL as they have the attitude there cant be beat also the food may be dearer but you pay for quality not qaunty
Friday, January 2, 2009
Rating: No rosettes

David Whitehouse
New management
This has recently undergone new management and has really gone down hill! All the regulars and locals have stopped going there. We used to drink there every sunday night but have now also moved on due to cold food, week beer and inpolite management. Would not recommend to anyone, and also no friendly family as they dont seem to like kids.
Friday, January 2, 2009
Rating: rosettes

Great carvery
I agree that the staff here are very very polite, well turned out and cant do enough for you. The carvery is of a good standard with lots of FRESH veg and the yorkshire puddings are HUGE!!!!!! The pub is very clean and generally a good place for a get-together as its a place where you can chat properly - not competing with loud muic etc.
Friday, December 16, 2005
Rating: rosettes

anne lester
family pub
yeah, it's a pretty cool, clean, airy, friendly, polite kinda place but also rather boring for singles. can't they have at least 'one' night of 'something'? live music??? actually it's in a great location for a singles/over 30s night. add a good dance floor and away you go. if that's too much for the placid management, how about a salsa night during the week (when it's 'dead')? something??? anything???
Monday, January 24, 2005
Rating: No rosettes

glyndwr richards
turf lodge ratings
one of the friendliest,if not the friendliest,meeting places you could find.staff are impeccable,(WELL MANNERED,WELL TURNED OUT,ALWAYS CHEERFUL AND POLITE) couldn't wish for better.Enjoy every moment with them.
Sunday, July 11, 2004
Rating: No rosettes

Contact us

Turf Lodge
Watling St
WS11 3ND

Tel: 01543 373292
See Map


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