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 Running Mare, Chelmsford

 
Running Mare
Stock Rd
Chelmsford
Essex
CM2 8PW

Contact:Unknown
Tel: 01245 261663
See Map

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Jane Mitchell
What a frosty lot at the Running Mare.
Yesterday I decided to give my elderly mother a treat with a pub lunch at The Running Mare. On ordering the meal I seemed to irritate the barmaid by not immediately knowing what my table number was - silly me - I didn't have one yet! Then despite sitting by a radiator we realised that we were being subjected to icy blasts every time the door opened due to people coming and going. I noticed the front door outside the porch had been stuck open so nipped out to shut it. A barman quickly went out to peg it open again and said that it was the management's policy to always have the front door wide open. I explained how cold we were every time the door opened - but my pleas fell on deaf ears. I spoke to the original barmaid who confirmed that it was management's policy to have the door open at all times. I pointed out that we were having to eat with our coats on, and that there were other elderly customers also eating meals with coats on, but I could tell that she really didn't give a damn. What sort of management policy teaches staff to ignore the comfort and wellbeing of their customers? Do the staff at the Running Mare not have the common sense to override policy when their customers are being made miserable and very uncomfortable? Despite all this I plodded on and ordered the plum and apple crumble. What a shame it was so cold that I had to send it back and asked if I could have a hot dessert! Mum wanted a pot of tea after her meal but was so cold that we left and she had her pot of tea and a warm-up in the local Tesco's cafeteria. Please note that we were not the only cold people in the pub that day - other customers were clearly very cold - but the coldness of some of the staff was chilling.
Sunday, February 27, 2005
Rating: No rosettes

 
 
Contact us
 
Running Mare
Stock Rd
Chelmsford
Essex
CM2 8PW

Contact:Unknown
Tel: 01245 261663
See Map

 



Tuesday, April 24, 2018
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