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 Ribble Pilot, Preston


Ribble Pilot
Mariners Way

Tel: 01772 760673
See Map

Wine Selection * Bar Food * Town/City Pubs
Scenic Pubs * Beer Garden * Kids Welcome

About the Pub
  Situated at one end of Preston Marina this pub has bench tables outside overlooking the water and is a popular place for both eating and drinking.  
Whats on Guide
Views around the bar
See what our visitors say
Click here to add a comment.

Sunday, September 16, 2012
Rating: rosettes

m g
nice decor shame about the food
dont order chicken and bacon salad priced at £9.55 just nip into morrisons and buy one ready made up for less than £2 much better value,, and will probably consist of more than lettuce, onion,cucumberand scratty bits of tomato in it
Wednesday, March 21, 2012
Rating: No rosettes

Food dry and below average. Child's chocolate brownie rock hard. Service just dreadful; waiter inattentive, not interested in us and spent a considerable amount of time chatting with other staff. First time ever that I didn't leave a tip. Not worth the money, even on 2for1 offer. Avoid this place. Try the Norman Jepson, nicer food and much better staff.
Thursday, February 9, 2012
Rating: No rosettes

worst meal ever
i will never visit again worst meal ever.food over cooked.staff only knocked

£1.50 off for jacket potato being so over cooked many times.asked for something and you dont get it.was alittle up set when leaving such a shame...................
Friday, September 9, 2011
Rating: rosettes

what a joke
For an establishment I find this pub to be the worst in preston before its renovation the staff were friendly and honest! about how long you would hvae to wait. Today i have been and couldnt even get a drink with my driving licesnce as it is not enough and they require a passport what the hell. the staff were rude one in paticluar and the person behind the bar was younger than me and wouldn't accept my id. the food took 45 minutes and to top it off they brought the starter with the meal???
Tuesday, August 23, 2011
Rating: No rosettes

Worst experience ever!
I went there last weekend with my children & my parents. We were sat down right next to the till (where several staff were just stood around) my father took my eldest out to their new play area (which he said was rubbish- no slide or swing) after 15 minutes & no one had taken our drink order let alone our food order. When my Dad came in he asked them to take our order to which a girl said 'oh I thought someone else had done that' even though we'd sat down when she was already there. It took 15 minutes to bring us our 3 drinks, & then a further 30 minutes to bring us our food (45 in total) I ordered SPICED tuna...it was not spiced at all, there were just some tinned chopped tomatoes on top & it was very tough & overcooked (£10). My Dad ordered ribs & chicken bread. 3 ribs & a flat tiny piece of chicken that looked like it was from a Rustlers petrol station burger. It cost £12! No one came to ask us how our food was & we weren't offered any condiments. We stacked up all our plates so it was obvious we were finished but it was still took 10 minutes for them to be collected. When we finally called a girl over to collect them she didn't ask how the food was so my Dad said to her 'just so you know, the chicken was terrible, it was of very poor quality' & I then said 'I had the tuna & it was meant to be spiced, it wasn't spiced at all, it was really very bland'. My Dad then said 'If you could just tell your manager, it should be something they know'. She just walked off. She didn't come back. My Mum wanted a desert so we decided to order one even though I was dubious. I ordered a trio of brownies. I have never seen a smaller sliver of food! It was tiny! & they were meant to be 3 different flavours but tasted exactly the same! It was awful. I complained about that also. No comment from the new waiter. We just decided to leave & pay. (We usually stay for hot drinks). At the till (another waiter) the card machine timed out as the waiter didn't press something in time. We weren't offered any apology from any of the staff. It was the worst experience I have ever had at a restaurant. We also heard others complaining & several asking for details of the specials & the staff having no idea about them! TERRIBLE! I have already told all my friends & family to avoid this place & will continue doing so!
Wednesday, August 17, 2011
Rating: No rosettes

Rude manager and staff
Concerning the Ribble Pilot, I will never be visiting that establishment again, and shall be emploring all my friends and family to do the same. After a nice evening at the cinema, my partner and I decided to go fro a couple of drinks, my parter bought these, and I sat there quite happly chatting and drinking my wine. When I went to go and get drinks I was asked for ID and refused as it was a provisional licence, which has never been an issue in any other bar ever for myself! My partners mother joined us and bought me a drink (bearing in mind I had already sat inside the ribble pilot for at least an hour and had 2 glasses of wine, and no bar staff had mentioned anything then) at which point a polite bar man came to our table and asked why I was having a drink, to which my partners mother explained I was 24, which I am. My partner then asked to speak to the manager, who to be honest was completely rude with us and asked us to leave and told us he would ring the police in one minute if we did not leave. I have never been so insulted and embarrassed in my life, we are not thugs, we didn't cause a scene, we just wanted an explanation as to why a provisional licence was not acceptable identification. I am appalled by the managers behaviour and feels this reaction from him shows complete ignorance and inexperience! I would steer clear of this place if your after a nice quite drink. Such a shame, I had been there quite a few times before this incident and never had any trouble.
Wednesday, August 10, 2011
Rating: No rosettes

i was in having a meal here on monday night with my family we were on our way home to bristol we had ordered our food when all of a sudden hell broke loose smoke filled the pub and we were all told to leave by the nearest fir exit which we were escorteds to by a member of staff. obviuosly we are a bit annoyed we did'nt eat but i have got to say we were looked after exceptionally well the landlady made sure everyonewas ok and as soon as it was safe to enter the building we were given a full refund with a massive apology. even though we did'nt eat i would like to thank the staff and management at this pub for being so thoughtful with regard for their customers and the safety of all concerned
Wednesday, February 23, 2011
Rating: rosettes

Lovely Visit
I regulary come in here for a drink with my mates i really enjoy the friendly atmosphere and welcome from the staff. I recently visited the pub with my family (party of 6) for a relatives birthday. we chose the pub as we had heard great reviews from friends. great food, great staff great night!

thank you!!!

p.s we will be visiting on a more regular basis!!!!!!!
Tuesday, August 17, 2010
Rating: rosettes

visited the ribble pilot 2 weeks ago with a number of disabled people even though it was lunch time and quiet busy the manageress was exceptionally accommodating finding us a area enough to fit 3 wheelchairs and making sure we had everything we needed. food was quick and hot they even offered to liquidise for one of my ladies. i have recommended the ribble to all my colleagues as we visit preston regularly to attend space for rehabilitation.
Tuesday, July 20, 2010
Rating: rosettes

Just Go And Try
Once again people there is a bit of a bad write up about this pub as i am a regular in the pilot i can assure you that its got a warm and friendly atmosphere with really tasty food.The staff and management work as hard as they can to please the customers in every way.Go down and take your family and find out for yourselves.With the world cup happening they have gone out there way by putting a large screen t.v in the pub ready for the action. So go down give it a try
Friday, June 11, 2010
Rating: rosettes

Having visited Preston for some late shopping we called into the pub for some food as they had the offer of 2 4 1 and it looked inviting as it was a lovely evening - however things went down hill then as we had to wait 50 min for our order - bearing in mind this was only 6.30 and the pub was not very busy - only one person behind the bar and one poor girl clearing tables and bringing the food out once it was cooked - went down again as i ordered Cajun chicken which was more like a dried piece of wood with a bit of spice - good news was the food was hot!! don't think i will be eating there again!
Wednesday, May 26, 2010
Rating: rosettes

scott martin obe
the times
In the past 2 years going into the pilot i have been consistently impressed by the service provided by the management and all staff with there hard work and attentiveness and commitment to duty which is inevitibly above and beyond.I find the management very professional and curtious with this attitude reflecting very well with the rest of the staff.
Tuesday, March 16, 2010
Rating: rosettes

Tony Matthew
I have seen the latest damning reviews of the The Ribble Pilot, The Docklands, Preston and can only echo their sentiment.

I have just been today with 2 work colleagues, we have a pint in there every Weds, and when we sat in the Window seat of the dining area of a very deserted pub we were ushered away even though we've been going there every Friday for over 5 years (and more recently every Weds). I wouldn't mind but they weren't even serving food because their tills had gone down and the new lady who forms half of the New Management didn't even ask us in a polite way. She just called over in a raised voice, saying the tables were for dining and not drinking only and could we move to the other end of the pub. We should of ordered some food in retrospect because they were unable to serve us anyway, where would the new Land Lady's logic go from there.

The pub is on it's last legs and it's definitely not the credit crunch that is the reason. The Waterfront further up the Docks is still thriving. It really comes down to the New Management, they haven't got a clue how to run a pub and obviously don't care for good customer service or their customers. It's a shame because the beer is good and the food is also good pub grub and they still have the 2-4-1 offer on food during the day.

Another reason for the decline is the removal of the TV's and showing of sport.We used to go there the odd evening after work to watch the English teams in the Champions League.

If the poor and rude customer service continues from the New Management and the place isn't livened up both during lunchtimes and evenings, the place is going to face closure. Customers should be able to sit or stand and have a drink where ever they like when the pub is quiet and not given bizarre reasons to move in an impolite way. Basil Fawlty had more manners and courtesy than the new Landlady.

We have already abandoned the place in favour of the Waterfront on Fridays in recent weeks and we are not going back in there on Wednesdays now either after today, not until the pub is under new management.

Tony Matthew

Places for People (local business)
Friday, April 17, 2009
Rating: No rosettes

I entered a competition for charity at this pub leaving my telephone number on a sheet behind the bar. I received a call that I had won ..... and to go into the pub to claim my prize. I rang the pub to confirm my prize and was told that I hadn't won just that a drunken person had called me and apparently several others on the list. I am not amused that drunken people should be allowed access to the information. Plus the place has gone down hill recently - you can't even sit where you want to anymore unless you are dining even when the dining half of the pub was empty and the pub bit quite busy. They need to decide on what market they cater for. If the management had brains they would try to gain the clientle of the expenisve docklands apartments etc as Ashton area is missing an equivalent of Penworthams Fleece or Fulwood's Blackbull.
Sunday, January 25, 2009
Rating: rosettes

student from preston
I've been to the ribble pilot twice before as I am a student at the university however i went for a meal recently with my friend and we sat in one of their window seats, we had just got confortable when a member of staff came up and told us we could not sit there because that table was for four people and they were expecting to be busy this lunchtime and would we sit here. Pointing to a small two seater table away from the window. Well i pointed out the pub wasn't busy and there were other window seats free could we have one of those, however he was adamant that if we were to stay in the pub we were to sit at this tiny table. I then pointed out i hope he would move other people away from the window seats if there were only two of them for the four seater tables. So unfortunately we moved table, my friend wanted to stay however i was ready to walk out without paying anything. The food was lovely, however was ruined by the fact all three window seats were then occupied by couples just like us, who were not asked to move. Also when we left, there were still plenty of tables free. The man was very rude and unfair and i can only wonder if it was just because we were students. Concluding it will be a while before i return, and if anyone knows the address to which i can reply to the pub itself, please post it on the website. I have been a waitress myself and his behaviour was unacceptable.
Friday, December 19, 2008
Rating: rosettes

Tom T
A Locals Perspective
Having lived in the Docklands area of Preston all of my life, Iíve seen many changes to the Ribble Pilot over the years. I was present at its opening night and was at one time one of its most frequent visitors.

The pub was at its peak around five years ago. Every night was busy, especially weekends. We had live bands, karaoke and DJ entertainment to name but a few, and you had to be in by Seven Oíclock to get a seat!! This was all backed up with Sky TV showing all the usual sporting events. All in all this was one of the best pubs for locals and visitors alike.

However, in more recent times the pub went considerably downhill. The Ribble Pilot has always been expensive on ale, but as the prices kept going up, the quality of ale went down. Couple this to the fact that entertainment was gradually cut down to nothing and youíre left with a very quiet pub.

Missing the key points that it was a very expensive poorly kept pint, and a pub with no entertainment, the Brewery decided on a badly timed and somewhat ill fated refurb. The pub lost its character and most of its regulars as they settled elsewhere. Then in a somewhat surprising move, the management removed Sky and the Three TVís within a month of itís reopening, which just about nailed the coffin lid shut as far as the last dregs of the locals were concerned.

I called in recently to see what changes are to be made under the new management, and it doesnít bode particularly well. There seems to be an overwhelming desire to create a restaurant type venue in a pub environment. I was witness to see the new Management show their displeasure at customers standing at the bar, and incredibly also saw one member of Management telling customers where to sit.

So all in all, itís just as expensive, just as quiet, but at least you have somewhere to sit (even if itís not where you wanted to).
Thursday, November 6, 2008
Rating: No rosettes

Barry John Brown
A change of management at last !!!!
I have been going to the ribble pilot for a few years now and have noticed and massive change in place in the last 2 or 3 weeks i beleve the old managers have now left and the standards in the pub have improved 150% we now have happy staff a clean pub and great value food if this is the futue of the ribble pilot im going to be making it one of my local drinking and eating holes once more. Good Job done by the new managers keep it up.
Monday, October 20, 2008
Rating: rosettes

i live local to the pub and recently it has gone down hill, a table next to us found a fly in the food, the tables are never wiped down with salt and food all over them, the food tastes like its been sat in the microwave all night and the chef was just sat at the bar talking for 15minutes whilst we had a 40 minute wait for food on a weekday?? think it needs some serious attention paying to its staff and the standards.
Tuesday, October 7, 2008
Rating: rosettes

Excellent pub that offers a good all round relaxing atmosphere, suitable for all ages, the food is of good quality and drinks well priced, good sized with smoking areas clearly labelled, Quiz night once a week always worth a visit!
Thursday, January 4, 2007
Rating: rosettes

ribble pilot pub at great standards
i think that the ribble pilot has changed alot in the last year or so.
there are no smokin areas for the people that dont smoke, staff are no longer aloud 2 smoke at the bar especialy the ones who serve you the food, the food is always on time and you get a warm welcome as soon as you enter the pub. so everythin is at great standards and realy good value for money with 2 for 1 on al the main meals so its very cheap.
Friday, January 6, 2006
Rating: rosettes

Laurence Strutt
i love the ribble pilot, such a sense of community. food is a good standard for a pub and the dog brings great character and warmth to the atmosphere. A good selection of ale including pedigree
Friday, December 9, 2005
Rating: rosettes

lovely situation yet the staff are extreamly rude and arrogant whilst food is served in a slap dash manner very unfortunate and above all dissapointing
Thursday, November 10, 2005
Rating: rosettes

Nice place
I have been on a number of occassions and have found the staff very helpful and the location is very good. The food is also great value for money. I would highly recommend this pub to anyone who wants a nice quiet evening.
Friday, December 17, 2004
Rating: rosettes

Contact us

Ribble Pilot
Mariners Way

Tel: 01772 760673
See Map


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