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 Swan Inn, Market Harborough, Leicestershire

 

Swan Inn
Griffin Rd
Market Harborough
Leicestershire
LE16 8LH

Contact:Unknown
Tel: 01858 462754
See Map

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Mr and Mrs Waterfield
Not disabled friendly
On visiting your establishment for lunch my husband and I were totally disgusted at the lack of facilities for the disabled in wheel chairs and the very poor customer service of your staff.
On arrival you had to enter the premises via the rear entrance as there was a step at the front enrtrance. In the bar there were three tables reserved and one couldn't go into the other bar as there was a step.
I asked the member of staff at the bar whether we could use the reserved tables and that my husband was disabled and he then just looked and ignored my husband and I.
Thankfully a couple of kind ladies gave up their seats for us, or else we would have had to take our custom elsewhere.
Considering the new laws that have just come out for the rights of the disabled and the poor facilities you have I would like to say that its about time you gave your staff proper training in customer service for the disabled.
For corrective criticism you should put a ramp up the doorway from the one bar to the other and also get someone to sort out your disabled toilet.
Maybe if you sat in a wheel chair and tried to use the toilet
yourself with a sink at the side and the floor going up slightly you woulld realise how badly the toilet is designed.




Tuesday, January 11, 2005
Rating: rosettes

 
 
Contact us
 

Swan Inn
Griffin Rd
Market Harborough
Leicestershire
LE16 8LH

Contact:Unknown
Tel: 01858 462754
See Map

 



Wednesday, January 19, 2022
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