Selected Comments in May 2013

Dolphin Inn Janet Hodkinson Preston Need to take a refresher in Customer Service
Have just had a meal with my husband at the Dolphin Inn. I had fish and chips. The meal was very nicely presented and the batter on the fish was light and tasty. However, the fish itself was completely overcooked and tasted dry and had a rubbery texture. A female member of staff (management?) walked past and asked how our meals were. She walked on without waiting for an answer so I called her back and explained the problem. She offered to get another fish but as we had been waiting a while for my husband's steak pie, I didn't want to wait any longer. She then offered a free dessert. When our plates had been cleared away this lady brought us the dessert menu but the only dessert on it I would have considered was not available. When the bill came we were charged the full amount for the 2 meals. We were not happy with this and spoke to the female member of staff who said that as I had eaten the majority of the meal and had offered a free dessert, she could not reduce the bill. I pointed out that I had eaten very little of the fish and batter. I had in effect had had a meal of chips and bread and butter. She then went to talk to management. When she came back, she merely printed out a new bill and put it on the counter with no explanation and a sour face. I asked her to explain and she said that she had knocked off the price of the fish meal. We told her that we had only expected her to knock off the price of the dessert she was going to give us. With a very bad attitude she told us that she had given us a new bill. She should remember that she is working for a service industry and attention to customer satisfaction is the only way to ensure the business's future. Earlier she had been heard crowing about a fantastic write-up in the Lancashire Evening Post! I will never visit this venue again until the management changes.
Tuesday, May 21, 2013	Rating: No rosettes

Bull & Dog Danny 'Bar Staff' St Helens In response to 'Linda'
It's good to hear about excellent review on the food and service provided, however I find it quite childish and unnecessary to comment on the bar staff, suggesting that I had let the team down by not smiling is a bit of an exaggeration, and seeming as though I know no one of the name Linda who has been a regular over the past few years, you clearly havn't got the courage to use your proper name, please do not hesitate to confront me at your next visit, thank you.
Saturday, May 18, 2013	Rating: No rosettes

Ley Inn Alex Chorley
Went to the leyinn recently after the refurb , the owners have done a excellent job with the interior. But thats were it all ends the beer is too expensive , the food scandalous , the service was good i was served by a pleasent young chap from merseyside . Unfortunately it doesnt feel like a pub anymore no tellies, pool tables, dart board , gaming machine or juke box ? Get it right soon people or the you will kill the place forever
Friday, May 17, 2013	Rating: No rosettes

Smithy Inn Chris Foster Preston
First visit in 2 years as food etc declined. Under the new Landlord Chris Griffiths this is once more a great local pub.The food and service were first class and we shall be frequent customers once more. As with all pubs, our only complaint is music too loud. We wish Chris and his team Good Luck.
Thursday, May 16, 2013	Rating: rosettes

Queens Head Inn Sam Douglas Gloucester Awful food, price and service
What an awful place.... I've never seen such undeserved arrogance in my life. I wondered if we were on some hidden camera TV program or something.... Surely people in the service industry can't be THAT rude by accident??? The owner clearly has a massive chip on his shoulder by the way he ranted at the table next to me... Totally unprovoked! I will never go back here again as they clearly don't deserve the business with an attitude like that! Disgusting!
Monday, May 13, 2013	Rating: No rosettes

Dog Inn Alex Chorley
Recently moved to whittle , what a lovely little pub , great beer , friendly staff , some very good entertainment , recently saw a excellent rockabilly act . Back to the beer the wainwrights is excellent as is the thwaites smooth too , the mrs has a fondness to the draught san miguel too . Although I haven't dined there yet the food looks plentiful and good value .
Saturday, May 11, 2013	Rating: rosettes

Hearts Of Oak Melanie Moore Drybrook
To whom it may concern, the Hearts of Oak is now under new management as form 15 May 2013.
Thursday, May 09, 2013	Rating: rosettes

Horton Arms Peter Hawksworth Oldham Very good local pub
This pub has in the past suffered from poor transient landlords and very few customers. NOW a new landlord and landlady serving a good pint and very good pub food. The staff are friendly and there is a general hub bub of conversation.
Thursday, May 09, 2013	Rating: rosettes

The Stork Inn John Galgate Great
Still the same traditional, and brilliant pub. If all pubs were like The Stork Inn, then few would be going out of business..!
Thursday, May 09, 2013	Rating: rosettes

Dog Inn Suzanne Chorley Great pub, good food, fine ales
Great friendly welcome from all the staff. Good beer and locals very welcoming. Could recommend
Thursday, May 09, 2013	Rating: rosettes

Ley Arms Liz Pezzani Exeter Garlic - Bread ?
We have eaten here in April and May. The first time we had to wait an hour to be served; the second time (last night) we waited one and a half hours! It is a pity as the food is nice when you get it (though the garlic bread was stone cold) and we are local, but after waiting so long I would have eaten anything!
Thursday, May 09, 2013	Rating: No rosettes

Fox & Goose Hannah Southport Agressively manhandled !
Having visited the Fox and Goose on numerous occasions over the past 10 years, from being in my early 20s to now my early30s, I have never had a bad experience - always a good night, until Saturday just gone that is. I stepped outside to phone my husband to come and pick me up, to find my battery had gone. I went to go back inside, to be told by the bouncer I was too drunk !! Admittedly, yes, I'd had a drink, but I wasn't falling all over the place, and certainly wasn't as drunk as some other people I had witnessed. All my stuff was inside and the bouncer tried to convince me that my friend who I was with had left 20 mins before hand, which given I had just left her, was no where near the truth. I was then escorted like a thug back in to find my friend, which I did and forcefully removed, leaving my friend to collect my belongings for me. I was totally appaled by the treatement received. Yes, I'd had a drink, but to be manhandled, leaving bruises on my arms, and to try and be convinced that my friend had left, is bang out of order, some other poor girl might have just gone off wandering round town at 12 o'clock at night. Even now, three days later when I think about it, I'm still very angry and am afraid to say that it will certainly be my last visit to the Fox and Goose !
Tuesday, May 07, 2013	Rating: No rosettes

Navy Tavern Sam Melksham Dump
Ok so a bit about myself...I have lived near the tavern for most of my life and have seen it change hands again and again and evolve over the years. Positives: . One of very few bars in Melksham that has a 'night seen' . Small-medium beer garden at rear that becomes a sun trap during hot days . Resent improvement to flooring and gents toilets . Larger on tap during day hours is reasonably priced. Negatives . In MAY they are still playing CHRISTMAS SONGS!!!! . Extortionate drinks prices in the evening. I have seen lower prices in actual night clubs! E.g: Smirnoff Ice has been replaced with the cheap version VK which they now charge more for. . Tries to hard to be a nightclub... it doesn't work. . Food is reasonable but is not advertised well. . The bar is dark and dingy . The seating has big stains on which smell of urine . Drinks glasses are nearly always dirty Door Staff . The door staff are very heavy handed but we all understand they have a job to do if you weren't doing something wrong you would be kick out right? Just be warned. Conclusion Has the potential to be a nice little family pub it has lots of character underneath all the grime. If your looking for a quite drink in the day it's great because most of the time it is empty. If your looking for a nightclub then you will be disappointed as it just a busy place in the evening.
Monday, May 06, 2013	Rating: rosettes

Riverside Inn Stuart Stockton on Tees Closed down now
I pulled the last pint on the night it was shut down as the Three Tuns in early 1977. I worked there when it re-opened as the Riverside Inn starting in about July 1977.
Wednesday, May 01, 2013	Rating: No rosettes

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